Help

To get started, go to your church’s Serve Day page or app.serveday.com to locate your church’s web address. Log in and click the Dashboard link in the upper right corner.

System Configuration

Set up your organization

Go to Manage > Organization > Click the name of your organization
Add Campuses
- On the Organizations page, click the plus icon next to the Campus List.
Add Main Email
- This email is used by the system support team to contact you and is not listed online.
Add Organization Logomark
- This doesn’t appear on the event page and is instead used for internal branding purposes.
  - The logo should be in the following format:
    - File Type: JPG, PNG, or SVG
    - Design: Your church logo with a background color
    - File Size: Square (will be cropped to a circle by the system) no smaller than 120x120px

Create an Event

Go to Events > New Event (or click the name of the event)
- Most of the Serve Day app configuration is located in the event. See below for best practices for each of the settings.
Set up Your Event Logo
- Go to Events > Click the name of your event
- The logo will appear on the webpage as well as in the Mobile App. The logo should be in the following format:
  - File Type: PNG or SVG
  - Design: Black logo with a transparent background
  - Dimensions: Will display at 50 x 50 pixels
- Set up Your Accent Color
  - Go to Events > Click the name of your event
  - The Accent Color appears on your webpage as well as the Mobile App. It serves as the background for the Mobile App menu and for highlighting buttons. A dark or bold color works best.
  - The color must be entered as a HEX value. For example, the national Serve Day red is #e82c33.
- Set up Home Page Photos
  - Go to Events > Click the name of your event
  - These photos will appear on your platform homepage. If no photos are added, default photos will appear.
  - Photo specifications:
    - File Shape: Square
    - Dimensions: 450 x 450 pixels
- Set up your Social Media Hashtag
  - Go to Events > Click the name of your event
  - We encourage you to use #ServeDay18. Most churches use this hashtag, and we'd love for you to join in this national, and even global event. If you want to develop a hashtag that is specific to your church it should be simple, short, and easily-typed. Ideally, you want people to use and engage with the hashtag. Keeping it simple is key.
- Set up Event Support Email
  - Go to Events > Click the name of your event
  - This email is used by Serve Day participants to contact you through the website "Contact Us" link.
- Set up Social Media Accounts
  - Go to Events > Click the name of your event
  - If these are not set up, the social media links on the webpage will not appear.

System Management

Manage/Approve Projects

Go to Manage > Projects
Click the project name
Review the information
Change the status to Open to make it appear in the directory
Click the Green Checkmark at the bottom to save your changes
Status descriptions:
- Pending = does not show in the directory, counted on reports
- Open = shows in the directory, counted on reports
- Not Approved = does not show in the directory, not counted on reports
- Did Not Occur = does not show in the directory, not counted on reports
- Hidden From Directory (checkbox on the project form) = does not show in the directory, counted on reports
- Project Full (checkbox on the project roster tab) = shows in the directory, counted on reports, not available for project participants to join

Manage Project Roster

A participant can join a project using the Mobile App. Their information will appear in the system for you to manage.
- To mark a project full and prevent additional participants from signing up through the app, go to Manage > Projects > Click the name of the project > Roster Tab

Manage the state of the directory

Go to Events > Click the name of your event
Change the directory dates
Make sure the status is Active

We'd love to hear if you have additional questions. Contact serve@churchofthehighlands.com to connect with our team.