Help

Follow these steps to manage your Serve App to its fullest capacity.

Introduction to Serve App

Intro to Serve App
Watch Creating an Event

Set Up Your Organization

  • Go to Admin Dashboard > Organization
  • Add Main Phone
    • This phone number is used by the system support team to contact you and is not listed in the Mobile App.
  • Add Main Email
    • This email address is used by the system support team to contact you and is not listed in the Mobile App.
  • Add Accent Color
    • The accent color appears on your webpage as well as the Mobile App. It serves as the background for the Mobile App menu and for highlighting buttons. A dark or bold color works best.
    • If an accent color is not chosen, it will default to black.
      • The color must be entered as a HEX value. For example, the national Serve Day red is #e82c33.
  • Add Campuses
    • On the Organization page, click the plus icon under the campus list.
  • Add Organization Logomark
    • This doesn’t appear on the event page and is instead used for internal branding purposes.
      • The logo should be in the following format:
        • File Type: JPG, PNG, or SVG
        • Design: Your church logo with a background color
        • File Size: Square (will be cropped to a circle by the system) no smaller than 120x120px
Setting Up Organization
Watch Setting Up Organization

Create an Event

  • Go to Admin Dashboard > Events > + New Event (or click the name of the event)
    • Most of the Serve Day app configuration is located in the event. See below for best practices for each of the settings.
  • Set Up Your Event Logo
    • Go to Events > Click the name of your event
    • The logo will appear on the webpage as well as in the Mobile App. The logo should be in the following format:
      • File Type: PNG or SVG
      • Design: Black logo with a transparent background
      • Dimensions: Will display at 50 x 50 pixels
  • Set Up Your Campaign
    • Go to Events > Click the name of your event
    • If your church is joining the Serve Day movement, make sure to choose Serve Day 2019 from the Campaign dropdown list.
  • Set Up Your Accent Color
    • Go to Events > Click the name of your event
    • The accent color appears on your webpage as well as the Mobile App. It serves as the background for the Mobile App menu and for highlighting buttons. A dark or bold color works best.
    • If an accent color is not chosen, it will default to your organization accent color.
      • The color must be entered as a HEX value. For example, the national Serve Day red is #e82c33.
  • Set up Your Directory Status
    • Go to Events > Click the name of your event
    • Status descriptions:
      • Active = the directory is open to the public, users can search projects in the app
      • Inactive = the directory is hidden from the public, users cannot search projects in the app
Creating an Event
Watch Creating an Event

Manage/Approve Projects

  • Go to Admin Dashboard > Projects > Click the project name
  • Review the information
  • Change the status to Open to make it appear in the directory
  • Click the green checkmark at the bottom to save your changes
  • Status descriptions:
    • Hidden From Directory = does not show in the directory, counted on reports
    • Pending = does not show in the directory, counted on reports
    • Open = shows in the directory, counted on reports
    • Not Approved = does not show in the directory, not counted on reports
    • Did Not Occur = does not show in the directory, not counted on reports
    • In Review = does not show in the directory, not counted on reports
Managing Projects
Watch Managing Projects

Manage Project Roster

  • Go to Admin Dashboard > Projects > Click the name of the project > Roster
  • A participant can join a project using the Mobile App. Their information will appear in the system for you to manage.
  • Invite a co-leader manually by entering an email.
  • Status descriptions
    • Project Full = shows in the directory, counted on reports, not available for project participants to join through the Mobile App
Managing Project Rosters
Watch Managing Project Rosters

Create a Story

  • Share Your Story is only available through the Mobile App if you are leading or participating in a project.
    • The Share Your Story button will appear the start day of the event in the Mobile App.
  • Go to Admin Dashboard > Events > Click the name of the event > Stories
  • Click the download icon to receive an Excel file of stories collected.
Managing Stories
Watch Managing Stories


We’d love to hear if you have additional questions. Contact serve@churchofthehighlands.com to connect with our team.